Frequently Asked Questions

  1. Where is Amy’s Shabby Chic Event Rentals located?

    • Our showroom is located in Merced, CA. Appointments to view the showroom are scheduled from Monday-Friday 9 AM - 7 PM.
       

  2. Do you provide services to all of California or just Merced?

    • We provide services to all of California and Nevada as well.
       

  3. What kind of services do you provide?

    • We provide an all-inclusive experience of rentals, event planning, and event coordinating services.
       

  4. How can I request a quote and/or a catalog?

    • There are several ways you can request a quote or a catalog.

    1. Call us at 209-500-8442

    2. Email info@asceventrentals.com

    3. Click on our “Contact” tab to submit a request.
       

  5. Why are prices not listed on the website?

    • We do have base packages for the different levels of service we provide but a majority of our pricing is customized to every clients needs.
       

  6. What if I am looking for an item that is not listed in your catalog?

    • Please ask us! We can find that item or custom make it for you!
       

  7. How long does it take for a response regarding a request?

    • We try to respond to messages before 72 hours. During the busy event season, it may take us a little longer. If you don’t receive a response within 72 hours, please call us or send us another message.
       

  8. What kind of payments do you accept?

    • We accept all forms of payment (cash, check, debit, credit, PayPal).
       

  9. How do I reserve rentals for my desired event date?

    • When you receive your invoice, please pay the 50% non-refundable deposit to reserve your date/items. Once payment is received and the contract signed, rental items will be reserved for the date selected.
       

  10. What does the security deposit cover?

    • Security deposit ensures that all items are returned in the manner they were received. If no items are damaged or missing, you will receive your full refund. If items are damaged and/or missing, we will send you a list of damaged and/or missing items within 14 days. You will have a week to find missing items or pay for those damaged and/missing items. We will charge you wholesale pricing to replace them.
       

  11. Can rental items be delivered?

    • Yes, they can be delivered for an additional fee that will be added onto your invoice. Please provide us the address of the venue along with desired time and date of delivery to ensure timely delivery of your items.
       

  12. Do you set-up and take-down?

    • Yes, this service is available with our Option #3. A set-up and take-down fee will be included in your invoice if requested. Please inform us of the date, location, and time allocated for set-up and take-down so we can make sure your event is all set up and taken down by the requested time frame. Also, please include specific details in regards to the venue. For example, gate codes, accessible driveways and delivery points, mandatory in and out times, etc.
       

  13. Can I pick up my rentals from you?

    • Yes, you can pick up certain items that do not require special handling or set-up. Please state the date and time of pick-up so we can have all items ready for you. There is no pick-up fee if you will be picking up the items from us.
       

  14. Does tableware need to be cleaned prior to return/pick up?

    • No, it does not. We will personally clean all tableware. We just ask for all food to be scraped off of plates and glassware to be empty and placed in provided containers.
       

  15. Do linens have to be washed prior to return/pick up?

    • No, they do not. We wash, dry, and iron all linens.
       

  16.  How long do I have to change, add, or remove items from my invoice?

    • You have until 30 days from your event date to change or remove items. Additions of rental items can be made up to the final payment due 7 days before your event upon availability.
       

  17. I bought all my items, would your business set them up?

    • Unfortunately, ​we only set-up/take-down items that are rented from us. We do not set-up/take-down items from other vendors or that you may have bought. The only time we set up other items (usually signage, party favors and specialty decor) is with Day of Coordination services. 

Please contact us if your question was not answered or you have any additional questions!