Frequently Asked Questions

  1. Where is Amy’s Shabby Chic Event Rentals located?

    • Our showroom is located in Merced, CA. Appointments to view the showroom are scheduled from Monday-Friday 9AM-7PM.
       

  2. Do you provide services to all of California or just Merced?

    • We provide services to all of California and Nevada as well.
       

  3. What kind of services do you provide?

    • We provide rentals, event planning, and event coordinating services.
       

  4. How can I request a quote and/or a catalog?

    • There are several ways you can request a quote or a catalog. You can:

    • 1.) call us at 559-730-1160,

    • 2.) email info@asceventrentals.com,

    • 3.) click on our “Contact Us” tab to submit a request, or

    • 4.) send us a message via WeddingWire or The Knot.
       

  5. Why are prices not listed on the website?

    • Due to high volume of inventory coming in, we prefer to send you the most updated catalog for quick service. Our prices can change and we want you to have the most current information.
       

  6. What if I am looking for an item that is not listed in your catalog?

    • Please ask us! We can find that item or custom make it for you!
       

  7. How long does it take for a response regarding a request?

    • We try to respond to messages between 48 and 72 hours. During busy event season, it may take us a little longer. If you don’t receive a response within 72 hours, please call us or send us another message.
       

  8. What kind of payments do you accept?

    • We accept all forms of payment (cash, debit, credit, PayPal, check, or money order). 
       

  9. How do I reserve rentals for my desired event date?

    • When you receive your invoice, please pay the 50% deposit to reserve your date/items. Once payment is received and contract signed, rental items will be reserved just for you.
       

  10. What does the security deposit cover?

    • Security deposit ensures that all items are returned in the manner they were received. If no items are damaged or missing, you will receive your full refund. If items are damaged and/or missing, we will send you a list of damaged and/or missing items within 14 days. You will have a week to find missing items or pay for those damaged and/missing items. We will charge you wholesale pricing to replace them.
       

  11. Can rental items be delivered?

    • Yes, they can be delivered for an additional fee that will be added onto your invoice. Please provide us the address of the venue along with desired time and date of delivery to ensure timely delivery of your items. 
       

  12. Do you set-up and take-down?

    • Yes, we do offer that service. A set-up and take-down fee will be included onto your invoice if requested. Please inform us of the date, location, and time allocated for set-up and take-down so we can make sure your event is all set up and taken down by the requested time-frame. Also, please include specific details in regards to the venue. For example, if a key is needed to get in, a need for a gate code or gate opening. 
       

  13. Can I pick up my rentals from you?

    • Yes, you can on certain items that do not require special handling or set-up. Please state the date and time of pick-up so we can have all items ready for you. There is no pick-up fee if you will be picking up the items from us.
       

  14. Does tableware need to be cleaned prior to return/pick up?

    • No, it does not. We will personally clean all tableware. We just ask for all food to be scraped off of plates and glassware to be empty.
       

  15. Do linens have to be washed prior to return/pick up?

    • No, they do not. We wash, dry, and iron all linens. 
       

  16.  How long do I have to change, add, or remove items from my invoice?

    • You have until 30 days from your event date to change or remove items to avoid any restocking fees. After 30 days from your event date, you will be charged a 50% restocking fee. Additions of rental items can be made up to the date of your event upon availability.
       

  17. I bought all my items, would your business set them up?

    • Unfortunately, ​we only set-up/take-down items that are rented from us. We do not set-up/take-down items from other vendors or that you may have bought. The only time we set up other items (usually party favors and small decor that fits in a box) is for Day of Coordination. 

 

Please contact us if your question was not answered or you have any additional questions!